Shipping, Returns & Refunds

Shipping, Returns & Refunds

Problems with Delivered Products

Upon receipt of merchandise, please let us know as soon as possible if you find the item to be damaged or you realized you ordered the wrong item. You must contact us within 3 calendar days upon receipt of your order. DO NOT open sealed packages, install parts or modify the product/part/item. Some items cannot be returned.

Returning Parts/Items/Products That Are Broken/Damaged/Missing Parts

If packaged was damaged due to shipping Ducshop will assist you in making a claim with the shipping carrier. DO NOT throw away original boxes/packaging. Photos will be required of damaged product/item/part and the associated damaged packaging. If Items are missing please email and call us immediately so we can either contact the manufacturer and request the missing part/s or coordinate shipping for return to Ducshop.

Returns and Refunds

If you would like to return an product/item/part, please contact us within 3 calendar days so we can approve your return and setup any replacement product shipments if requested. For approved returns you must include a copy of your receipt, customer #, or any other identification so we can look up your order. Products/Items/Parts must be unused and in their original packaging intact. Please do not remove tags, if so- place tags in return packaging before shipping. Any returns that do not meet these standards can be assessed a restocking fee of up to 25%. Standard stock items will incur a 15% restock fee. Shipping charges are non-refundable. Please allow up to 72 hours for refunds to process.

Special Order and custom items are not refundable. 

Special Orders, custom, clearance or electrical items are not refundable or returnable.

Shipping

If you require expedited shipping please call us to arrange this during our normal business hours. We will package sold items on a daily basis and do our best to get all product out in a timely fashion during our work week.

Orders shipped outside the USA

Military Post Office Boxes (APO) addresses will be shipped via USPS from the continental USA, however shipping times will be increased.

Customs Duty cost will be incurred by the customer for overseas sales. Please note that Customs Duties cannot be estimated by Ducshop nor can DucShop control whether or not outside countries will require additional duties or taxes prior to handing over your shipment.

Price Policy

Products offered for sale, their pricing and availability and all other offers are subject to change without notice.

Pricing and Availability Errors on our Website

Pricing and availability errors will be corrected whenever they are discovered and Ducshop reserves the right to revoke any stated offer and to correct any errors or inaccurate product prices or availability. If you choose to cancel your order after the price change Ducshop will issue you a credit to your credit card account in the amount of the original charge.

Conflict resolution

Please consider, our goal is customer satisfaction and putting our loyal customers first. We will be fair with all customers and our intent is to settle any dispute promptly, and fairly.

Please feel free to contact us at info@ducshop.com